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We ensure that everything we do must be focused on becoming the trusted
partner of our customers by:
- Delivering high quality, secure and reliable products, services, software
and solutions the first time, every time, and on time - as promised.
- Continuously making improvements and looking for innovative ways to
anticipate and fully meet the highest expectations of our customers.
- Counting on all employees to be personally accountable for putting the
customer first and honoring the commitments we make.
This policy will be regularly reviewed, updated as necessary, applied and
communicated to all employees and persons working for or on behalf of
Alcatel-Lucent, and made available to interested parties and the public.
Ben Verwaayen
CEO, Alcatel-Lucent
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